• Empower Your Team With Amazing Customer Service Skills Empower Your Team With Amazing Customer Service Skills

    0 comments / Posted on by Rosemary Rivera

    Empower Your Team With Amazing Customer Service Skills

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

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  • The Wait Is Finally Over! Check Out Our Newest Listing In Nesconset, NY The Wait Is Finally Over! Check Out Our Newest Listing In Nesconset, NY

    0 comments / Posted on by Steven Rivera

    The Wait Is Finally Over! Check Out Our Newest Listing In Nesconset, NY

    Super spacious 5 bedroom center hall colonial in the most desirable neighborhood in Nesconset. This beautiful colonial boasts the perfect layout for a growing family in the Smithtown SD. Situated on .35 acre in a double cul-de-sac, this home is perfect for entertaining and creating memories of a lifetime with endless amenities. This home will NOT last! Contact us today for your private showing before it hits the market!

      Super spacious 5 bedroom center hall colonial in the most desirable neighborhood in Nesconset. This beautiful colonial boasts the perfect layout for a growing family in the Smithtown SD. Situated on .35 acre in a double cul-de-sac, this home is perfect for entertaining and creating memories of a lifetime with endless amenities. This home will NOT last! Contact us today for your private showing before it hits the market!

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      • Buy and Hold Strategies for Investors Buy and Hold Strategies for Investors

        0 comments / Posted on by Minion Made Collaborator

        Buy and Hold Strategies for Investors

        Buying properties to hold for investment purposes may not be as straightforward as you think. People often think that a rental property is forever – but many factors go into how long an investor holds an income-producing property. Market conditions – including sales and rental performance, financing and the goals and objectives of the individual investor all play an important part.

        How Long to Hold that Rental Property?

        If you were to take a poll, most would probably believe buy and hold properties are meant to be owned forever, passing on only in death. And for most investors who kind of dabble in real estate – purchasing a property here and there, this may be true.

        However, professional investors are aware that not every buy and hold property is forever…

        There are some properties that indeed will stick with you forever, but there are others you may only own for a few months or a few years.

        Let’s take a look at the various buy and hold strategies employed by real estate investors and when to use each once.

        Short and Mid-Term Investment Property Strategies

        Seller Financed and Subject-To Rentals

        Seller financing is a fairly common strategy employed by investors to acquire rentals. Many times you will stumble across a homeowner who doesn’t really need the lump sum a cash sale will bring but is ready and willing to get rid of an unwanted property. You can often negotiate with these sellers to take...

        Buying properties to hold for investment purposes may not be as straightforward as you think. People often think that a rental property is forever – but many factors go into how long an investor holds an income-producing property. Market conditions – including sales and rental performance, financing and the goals and objectives of the individual investor all play an important part.

        How Long to Hold that Rental Property?

        If you were to take a poll, most would probably believe buy and hold properties are meant to be owned forever, passing on only in death. And for most investors who kind of dabble in real estate – purchasing a property here and there, this may be true.

        However, professional investors are aware that not every buy and hold property is forever…

        There are some properties that indeed will stick with you forever, but there are others you may only own for a few months or a few years.

        Let’s take a look at the various buy and hold strategies employed by real estate investors and when to use each once.

        Short and Mid-Term Investment Property Strategies

        Seller Financed and Subject-To Rentals

        Seller financing is a fairly common strategy employed by investors to acquire rentals. Many times you will stumble across a homeowner who doesn’t really need the lump sum a cash sale will bring but is ready and willing to get rid of an unwanted property. You can often negotiate with these sellers to take...

        Read more