• Empower Your Team With Amazing Customer Service Skills Empower Your Team With Amazing Customer Service Skills

    0 comments / Posted on by Rosemary Rivera

    Empower Your Team With Amazing Customer Service Skills

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

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  • Productivity Tips for Working in Your Home Office Productivity Tips for Working in Your Home Office

    0 comments / Posted on by Steven Rivera

    Productivity Tips for Working in Your Home Office

    Working from home is enticing because it gives you an opportunity to setup your office to be as comfortable and efficient as you desire. But it can be also a challenge due to the number of distractions that are unique to the home environment.  You should consider how to effectively set up a home office to avoid the temptation to start a quick load of laundry or catch up on that episode you missed last night. I know that sometimes, when I work from home without creating a proper environment, I'm not very productive. It is just too easy to get distracted!  Setting up your office with your own set of office rules and beneficial environment  will ensure optimal productivity which in turn means ultimate profit for your business.

    Consider your color choice

    According to Color-Psychology, research says yes; color can absolutely affect your mood, behavior and stress levels. Researchers at Creighton University found that colors significantly influence employees’ emotions and efficiency. Green has a calming effect that is believed to relieve stress. This is a great option for a home office because having excess stress can put a strain on your work. A soothing atmosphere will help you concentrate.

    Organizing your space

    There is a saying by A.A Milne, "Organizing is what you do before you do something". Chances are that you will likely spend the most time at your desk, so it is crucial to keep your desk organized to stay productive. The last thing you want is to...

    Working from home is enticing because it gives you an opportunity to setup your office to be as comfortable and efficient as you desire. But it can be also a challenge due to the number of distractions that are unique to the home environment.  You should consider how to effectively set up a home office to avoid the temptation to start a quick load of laundry or catch up on that episode you missed last night. I know that sometimes, when I work from home without creating a proper environment, I'm not very productive. It is just too easy to get distracted!  Setting up your office with your own set of office rules and beneficial environment  will ensure optimal productivity which in turn means ultimate profit for your business.

    Consider your color choice

    According to Color-Psychology, research says yes; color can absolutely affect your mood, behavior and stress levels. Researchers at Creighton University found that colors significantly influence employees’ emotions and efficiency. Green has a calming effect that is believed to relieve stress. This is a great option for a home office because having excess stress can put a strain on your work. A soothing atmosphere will help you concentrate.

    Organizing your space

    There is a saying by A.A Milne, "Organizing is what you do before you do something". Chances are that you will likely spend the most time at your desk, so it is crucial to keep your desk organized to stay productive. The last thing you want is to...

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  • Smart Technology Benefits in the Home Smart Technology Benefits in the Home

    0 comments / Posted on by Steven Rivera

    Smart Technology Benefits in the Home

    Smart technology is not just for the techies who love tinkering around with gadgets and gizmos. Neither is it exclusively for the super-rich who are constantly on the search for something extraordinary to spend their money on. Smart technology is readily available to everyone and is more common than ever before.

    Programmable temperature settings, one-button centralized lighting control, remotes that open and shut the living room blinds... these are just some of the ways that many of use smart technology in our homes. But the big question is, do we really need it or is it all just a little too highly overrated?

    This list of benefits smart technology can offer may be an eye opener.

     

    1. Smart Technology Helps Conserve Energy.

    Diminishing fuel sources combined with rising energy costs have made energy conservation a top priority. Smart technology helps by automating home energy usage. Many of us forget to switch off the lights or turn off the thermostat before we leave home, resulting in a huge waste of energy and money. In homes that use smart technology, light usage is automatically regulated, heating and cooling equipment is monitored and appliances are shut off if not in use. Homeowners have the added benefit of being able to turn appliances on or off while they are away from home. This not only saves money, but also helps protect the environment.

     

    1. Offers Convenience At Various Levels.
    2. ...

    Smart technology is not just for the techies who love tinkering around with gadgets and gizmos. Neither is it exclusively for the super-rich who are constantly on the search for something extraordinary to spend their money on. Smart technology is readily available to everyone and is more common than ever before.

    Programmable temperature settings, one-button centralized lighting control, remotes that open and shut the living room blinds... these are just some of the ways that many of use smart technology in our homes. But the big question is, do we really need it or is it all just a little too highly overrated?

    This list of benefits smart technology can offer may be an eye opener.

     

    1. Smart Technology Helps Conserve Energy.

    Diminishing fuel sources combined with rising energy costs have made energy conservation a top priority. Smart technology helps by automating home energy usage. Many of us forget to switch off the lights or turn off the thermostat before we leave home, resulting in a huge waste of energy and money. In homes that use smart technology, light usage is automatically regulated, heating and cooling equipment is monitored and appliances are shut off if not in use. Homeowners have the added benefit of being able to turn appliances on or off while they are away from home. This not only saves money, but also helps protect the environment.

     

    1. Offers Convenience At Various Levels.
    2. ...

    Read more