• Empower Your Team With Amazing Customer Service Skills Empower Your Team With Amazing Customer Service Skills

    0 comments / Posted on by Rosemary Rivera

    Empower Your Team With Amazing Customer Service Skills

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

    Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator.

    So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as Zappo’s and Buffer? Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy.

    A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake. Instead, a customer service philosophy is a mindset that has to come from the core of the company.

    By implementing a philosophy that puts the customer first, you’ll empower your team to do their greatest work and keep your customers front of mind at all times.

    Here’s how and why it is important to have a customer service philosophy through unified support for your business.

    Why unified customer service as a philosophy is essential

    Customer service no longer exists on any single channel. The days of only offering phone or email support are long gone. Now, support must take place in a unified way.

    Over 90 percent of customers expect access to self-service channels. But they also expect personalized attention when they need it. This means you need a customer service philosophy that encompasses seamless self-service support and amazing, personalized two-way support when your customers require it.

    ...

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  • Newbie Real Estate Investor Tips Newbie Real Estate Investor Tips

    1 comment / Posted on by Steven Rivera

    Newbie Real Estate Investor Tips

    Are you looking for some real estate investing tips to start building your real estate empire? Or maybe just to generate a stream of income separate from your day job. Real estate is one of my personal favorite investments. Here are just a few reasons why:

    • Cash flow. Even if you finance your investment property, you’ll still enjoy a positive cash flow (assuming you did your due diligence to make sure the property would be a wise investment). And once your tenants pay down your mortgage, your cash flow sky-rockets.
    • Tax breaks. Even with the new tax plan, there will be plenty of deductions available for investment property owners.
    • Appreciation. In addition to the cash flow and the tax breaks, real estate generally appreciates over the long-term. Of course the exact rates vary heavily between markets and years. So I really consider appreciation to be icing on the cash flow cake.
    • Highly passive income. Once you have good tenants moved in, you’ll just need to handle a few repairs and a lease renewal annually. Or you could hire a property manager to make the income entirely passive.
    • Perfect for real estate professionals. As a real estate pro, you already know your market and have insider information to help you make smart investment decisions. Plus the cash flow will help stabilize your income during your slow season or even through a down market.
    • Asset-building. If you spend your spare time collecting smart rental properties, you’ll be able to build quite a...

    Are you looking for some real estate investing tips to start building your real estate empire? Or maybe just to generate a stream of income separate from your day job. Real estate is one of my personal favorite investments. Here are just a few reasons why:

    • Cash flow. Even if you finance your investment property, you’ll still enjoy a positive cash flow (assuming you did your due diligence to make sure the property would be a wise investment). And once your tenants pay down your mortgage, your cash flow sky-rockets.
    • Tax breaks. Even with the new tax plan, there will be plenty of deductions available for investment property owners.
    • Appreciation. In addition to the cash flow and the tax breaks, real estate generally appreciates over the long-term. Of course the exact rates vary heavily between markets and years. So I really consider appreciation to be icing on the cash flow cake.
    • Highly passive income. Once you have good tenants moved in, you’ll just need to handle a few repairs and a lease renewal annually. Or you could hire a property manager to make the income entirely passive.
    • Perfect for real estate professionals. As a real estate pro, you already know your market and have insider information to help you make smart investment decisions. Plus the cash flow will help stabilize your income during your slow season or even through a down market.
    • Asset-building. If you spend your spare time collecting smart rental properties, you’ll be able to build quite a...

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  • Long Island Real Estate Investing Long Island Real Estate Investing

    0 comments / Posted on by Steven Rivera

    Long Island Real Estate Investing

    Long Island may not be big but is very densely populated. The Island is filled with hungry real estate investors of all ages, looking to close deals on the daily. That being said, there are a few strategies that are vital to assure that you stay ahead of the competition.

    Diligence

    Do your research; fall in love with the numbers, not the property. The worst thing a real estate investor can do is rush into an investment with little to no knowledge. Knowing your market is a key element to your success as an investor in real estate.

    Consistency

    You need to be constantly marketing, improving operational activities, and creating relationships. You need to be involved in your business every day. You never know when the million-dollar opportunity is going to pop up. Especially in the Long Island market, the competition is resilient so you must act fast.

    Build an Excellent Team

    There is no way that you can be successful in real estate investing unless you build a trustworthy and hardworking team. There are too many moving pieces and expertise needed for one person to handle it efficiently.  To learn more about team building check out our blog titled “Your Real Estate Investing Team.”

               

    Long Island may not be big but is very densely populated. The Island is filled with hungry real estate investors of all ages, looking to close deals on the daily. That being said, there are a few strategies that are vital to assure that you stay ahead of the competition.

    Diligence

    Do your research; fall in love with the numbers, not the property. The worst thing a real estate investor can do is rush into an investment with little to no knowledge. Knowing your market is a key element to your success as an investor in real estate.

    Consistency

    You need to be constantly marketing, improving operational activities, and creating relationships. You need to be involved in your business every day. You never know when the million-dollar opportunity is going to pop up. Especially in the Long Island market, the competition is resilient so you must act fast.

    Build an Excellent Team

    There is no way that you can be successful in real estate investing unless you build a trustworthy and hardworking team. There are too many moving pieces and expertise needed for one person to handle it efficiently.  To learn more about team building check out our blog titled “Your Real Estate Investing Team.”

               

    Read more

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